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Los Gatos Luxury Cars has spent 70 years perfecting our customer service experience. We are committed to providing the best service possible at Los Gatos Luxury Cars.

Take a look at what past customers have had to say about their experience working with us. We are confident that the reviews will serve as an endorsement of the way we do things at Los Gatos Luxury Cars.

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5 Reviews
4.9 out of 5 stars
Showing 4-star reviews / Show all reviews
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Katharine A., Redwood City, CA 19 May 2017
I've come here for test drives, car searches and service with a friend.  It took several visits and several rejections for my best friend to find her ideal car-- with all the specs (REAL manual drive not only paddles, color choices, and features).  This was one of the regular stops and lots of... questions were asked until we found the perfect car. The Aston Martin she bought is temperamental and has had some service issues-- which really are to be expected.  It doesn't like to be driven on regular streets and prefers highway miles.  It needs tender, loving care so we have serviced it here several times even though it is a very low mileage car.  The advantage to service in Los Gatos is the drive down 280 to get here! Show more
4 rate
Vince W., West Los Angeles, CA 19 May 2017
We bought a car here recently. The sales person I dealt with was Adam. Nice bloke, chatty. The type you will have beer at the pub after work. Prior to driving up, I requested high-res pictures and he sent 2. Posted the rest on the website. He also noted that the car has very minor and barely visible... scratches on the rocker panels. I had told him earlier to be as truthful as possible since we don't want to waste a 800-mile trip. Upon arrival, I was given the test drive. Car looks great. But when it comes to working out the numbers, I have to give mad props to Cristina Hibbs (GSM) for pulling together a last minute financing deal. Why? She was quick enough to suspect that the the deal I sourced from another financial institution may be flawed. And it did turn out to be a huge mess. Imagine this. We drove 400 miles to pick up this car and might have wasted a trip. Yet she managed to sort everything out. For that, we are really grateful. Two things I need to bring up and can hopefully improve future purchasing experiences:1. We were told that the previous owner did an annual service and a battery replacement. There wasn't any battery replacement. How do I know? I was only given the service records after I bought the car. And the records DID NOT show any battery unit replaced. Suggestion: show the records to the potential buyer prior to the buyer signing on the dotted line. If you're unsure if something has been replaced, do not assume it has. The battery is a "big deal".2. We were told the previous owner arranged for a detailing work on the car. Yes, when I saw the car, it was clean. But after arriving home, upon closer inspection, I found that there were hard water stains on half of the roof and all over the rear panel. No, the 400-mile trip  back home was dry, not wet. These hard water stains accumulated over time not just one incident of rain or sprinkler water. I ended spending $250 for a thorough polish, wax and detailing. Now the car looks it has gone through a proper detailing. Suggestion: According to Wikipedia, car detailing is "the performance of an extremely thorough cleaning, polishing and waxing of an automobile, both inside and out, to produce a show-quality level of detail. Besides improving appearance, detailing helps to preserve resale value of a car." The presence of water stains after the car was detailed is not acceptable.I was told that the previous owner used a toothbrush to clean the wheels every weekend. Someone who is meticulous enough to do that WILL NOT miss the hard water stains on the roof. But of course the hard water stain issue remain to be a "my word vs their words", still like I mentioned, these stains are not formed over a mere 400-mile trip. Show more
4 rate
Ben P., San Diego, CA 19 May 2017
Charlie Cole is the man! Very professional and he took the time to answer all my questions about the Bentley GT I was interested in. Even though I still am cross shopping it against a used Aston Martin DB9, he was fantastic on the showing of the vehicle and helping me in the buying process.
4 rate
S A., San Francisco, CA 19 May 2017
I recently brought my Lotus in for it's 1st service appointment at this dealership. LGLC doesn't have any steep driveways which is a huge plus for those of us with low clearance exotics. (Unfortunately my car has been bottomed out & damaged multiple times by staff at their SF location.) ...I was really impressed by the professionalism of Jordan, the service advisor. He worked within my time limits and exceeded my expectations for the visit, even fit in an unexpected wash. Jordan seems to be very knowledgeable and was able to explain some issues I wasn't clear on. I look forward to working with Jordan and LGLC again in the future when I need dealer service work in the bay area. Keep up the good work. Show more
4 rate
Kim N., South Bay, CA 19 May 2017
After visiting the wine store a few doors down, I had to drop in. As a car fanatic there was a specific car I was interested in seeing, the Vantage V12. Now I'd driven a Vantage V8 a few years back and even though it was enjoyable, it seemed to lack the oomph and handling that I was expecting. C...ouple that with a floppy paddle shifters with a horrible lurching transmission during certain downshifts I was disappointed. I guess the folks back in England heard this and actually went out to address this with the Vantage S and V12. Now unfortunately the S is also another paddle shifter but the V12? It's all manual trans. Definitely for the purist. Don't me wrong, I appreciate the fact that technology is faster than human interaction these days but unless you teach at Laguna Seca like my friend, must people are not going to get that level of performance differential. So it's all about the engaging nature of a clutch and shifter. I walked in here totally dressed like shit, carrying a lemonade and Wout Stokman was more than happy to talk to me and answer all my inquiries. Unfortunately the base V12 is more than what I want to spend on a car and it's new enough where there's no used market (yet). Let's face it the most value lost in a car quickest is when it's new and driven off the lot, so we'll see if LGLC will keep us enthusiasts in mind if they have decent pre owned inventory. Show more
4 rate
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