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How Are We Doing?

Los Gatos Luxury Cars has spent 70 years perfecting our customer service experience. We are committed to providing the best service possible at Los Gatos Luxury Cars.

Take a look at what past customers have had to say about their experience working with us. We are confident that the reviews will serve as an endorsement of the way we do things at Los Gatos Luxury Cars.

Customer Lobby
36 Reviews
4.9 out of 5 stars
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S A., San Francisco, CA 19 May 2017
I recently brought my Lotus in for it's 1st service appointment at this dealership. LGLC doesn't have any steep driveways which is a huge plus for those of us with low clearance exotics. (Unfortunately my car has been bottomed out & damaged multiple times by staff at their SF location.) ...I was really impressed by the professionalism of Jordan, the service advisor. He worked within my time limits and exceeded my expectations for the visit, even fit in an unexpected wash. Jordan seems to be very knowledgeable and was able to explain some issues I wasn't clear on. I look forward to working with Jordan and LGLC again in the future when I need dealer service work in the bay area. Keep up the good work. Show more
4 rate
Yelp
Ron E., Del Rey Oaks, CA 19 May 2017
I didn't buy a car from them but I do have my car serviced by them. If you can, ask for Mark as your service advisor. I've bought a lot of cars in my time and I've taken them in for service, but I've never met a service advisor like Mark. He's great! Exceeds my customer service e...xpectations and those expectations are very, very high. And Los Gatos Luxury Cars should be very grateful that they have them. Show more
5 rate
Yelp
Kim N., South Bay, CA 19 May 2017
After visiting the wine store a few doors down, I had to drop in. As a car fanatic there was a specific car I was interested in seeing, the Vantage V12. Now I'd driven a Vantage V8 a few years back and even though it was enjoyable, it seemed to lack the oomph and handling that I was expecting. C...ouple that with a floppy paddle shifters with a horrible lurching transmission during certain downshifts I was disappointed. I guess the folks back in England heard this and actually went out to address this with the Vantage S and V12. Now unfortunately the S is also another paddle shifter but the V12? It's all manual trans. Definitely for the purist. Don't me wrong, I appreciate the fact that technology is faster than human interaction these days but unless you teach at Laguna Seca like my friend, must people are not going to get that level of performance differential. So it's all about the engaging nature of a clutch and shifter. I walked in here totally dressed like shit, carrying a lemonade and Wout Stokman was more than happy to talk to me and answer all my inquiries. Unfortunately the base V12 is more than what I want to spend on a car and it's new enough where there's no used market (yet). Let's face it the most value lost in a car quickest is when it's new and driven off the lot, so we'll see if LGLC will keep us enthusiasts in mind if they have decent pre owned inventory. Show more
4 rate
Yelp
Esther A., San Jose, CA 19 May 2017
Best car buying experience I've ever had. Everything was quick, easy, and painless. No high pressure sales tactics. I drove the car, I liked it, they got me great financing, they detailed the car, I picked it up. The whole process took a total of 3-4 hours of my time. They were friendly and know...ledgeable. I never expected such a great experience when buying an affordable used car from such a high end dealer. I only wish I could be a repeat customer and go back for one of their Lamborghinis or Ferraris! Show more
5 rate
Yelp
Addi M., San Jose, CA 19 May 2017
HEADS UP: This review is about pure customer service, not about cars (I know nothing about automobiles).I was in Los Gatos for a photo shoot and the photographer was just keeping an eye out for interesting locations, when we walked by this dealership.  I was already intimidated by all the beautiful... cars, but he insisted that we walk in and try to take some pics with them.The staff not only gave us permission to come into the showrooms, but also let me sit inside, and even suggested different cars that would go well with the outfit I was wearing.  One fellow, Oscar, was incredibly nice and took us to the Lamborghini showroom, and opened the doors for us.  He especially was really friendly, and I appreciated his balance of professionalism and personality.  They even asked if we wanted to come back in an hour or so, because the cars were just about to be washed and then I could shoot with all the clean Lotuses, but alas, we had to leave before our parking expired.Thank you so much, Los Gatos Luxury.  You allowed me to take photos with cars that I never thought I'd be able to sit in EVER, and gave me some really memorable shots.  Someday, I would love to come back and actually get a car! Show more
5 rate
Yelp
Cristina H., San Jose, CA 19 May 2017
The team at Los Gatos Luxury Cars made what should have been a bad experience towing in my totalled Aston Martin in to a fun and memorable one.  Never thought buying a car could be fun, but now I return nearly monthly to attend their great events or to have lunch with my salesperson.  Great Job Gu...ys!! Show more
5 rate
Yelp
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